Annasaulino.com will accept items for exchange or credit within 21 days of purchase. Item must be returned in new and resalable condition. Sale items are non-returnable.
Annasaulino.com offers shipping via USPS. All shipping charges will be calculated by location during checkout. Please note that USPS will not deliver to P.O. Boxes. We ship over seas and to Canada. We only ship UPS Worldwide Express for all orders outside of the United States.
|Service||When items will arrive|
|Priority –||Arrives in 2-3 Business days when ordered before 1pm ET, Monday – Friday, Excluding Saturday and Holidays|
|Express – Domestic||Arrives next business day when ordered before 1pm ET, Monday – Friday, excluding Saturday and Holidays|
|Express International||Arrives in 3-5 Business Days when ordered before 1pm Monday – Friday, excluding Saturday and Holidays|
* Shipping times are approximate.
* Business days are Monday through Friday, excluding Saturday and holidays.
* Alaska,Hawaii, and Canada orders will be charged and shipped via the UPS 2nd Day Service or faster, if requested.
SHIPPING OVER SEAS AND TO CANADA ALL ORDERS SHIPPED OVER SEAS AND TO CANADA ARE SUBJECT TO ADDITIONAL SHIPPING CHARGES BASED ON THE END COUNTRY’S TAXES, TARIFFS AND DUTIES. THESE FEES ARE NOT ASSOCIATED WITH ANNA SAULINO JEWELRY AND ARE TO BE PAID BY THE CUSTOMER UPON DELIVERY.
We will repair any design purchased through annasaulino.com. Please email firstname.lastname@example.org for instructions. Please include your name, telephone number, order id number and a brief description of the problem. We will respond with instructions on how to proceed. If your item has been manufactured within the last year, there will be no charge for the repair. If your item is older than one year, you will be charged $26.95 for the repair and return shipping. Any item that needs to be re-plated, soldered or refurbished will be subject to a cost that will be determined once the item has been inspected. All repairs are subject to shipping charges.
Please return the damaged item to the store you originally purchased it from. They will be able to assist you with your repair. If you have any questions please contact annasaulino.com and we will do our best to help assist you. Please note: Because our items are made by hand with specially selected stones and other elements, we may not be able to repair older styles due to unavailable components.
All order information sent to annasaulino.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.